Help Center

QR code settlement takes 1 working day to process. Card transactions take 1 working day(excluding bank holidays)

Kindly check your registered bank account on the next day of the transaction under the name Cashfree.

All card transactions take 1 working day. All QR code transactions take 1 working day

No, Every settlement takes 1 working day.

If any settlement takes more than 1 working day , the please share transaction details along with phone no on our Merchant support at 011-49898545 or write to us at

Network Charges are deducted. Please reach out to us regarding any settlement issues at or call at 011-49898545.

Front and back side of Aadhar card, PAN card and selfie.

Yes, we are a PCIDSS certified company the KYC process is safe and all the documents or photos are only kept for verification purposes.

It takes 1-2 working days to verify the KYC documents.

No, since a PAN card is required for the KYC verification, minors cannot do KYC.


Currently CardSe is available for Android only.

There are 4 ways you can complete a payment
1. QR Code
2. Card -
Phone Scanner: Scan the debit card using the camera ;
NFC Card: Press NFC card on the back of the smartphone; Entering card details manually with the phone

There are no charges to setup your account in the CardSe application.

There is no maintenance fee charged by CardSe, we only have charges per transaction.

The transactions charges are different for every card,
Debit card – 0.99%
Credit – 1.99%
QR code and rupay card charges – no charge
Prepaid cards- 2.19%

Before KYC – Single transaction Limit– Rs. 5000 per transaction; After KYC – Single transaction Limit– Rs. 100000 per transaction; Cumulative Transaction Limit– No limit.
If the KYC is completed and approved, There is no limit on the amount of transactions but there is a limit of Rs 1 lakh per transaction otherwise.

For all settlements issues, reach out to us at and please share the screenshot of the debited amount from the customer’s app

Transaction history can be viewed on the application itself. Look at the upper right side of the application.

Kindly send a mail to with the transaction details as soon as you get to know about it.

In such a settlement issue, reach out to us with the details at

No, confirmations are sent once the settlement is done in the 1 working day( excluding bank holidays)

If you wish to delete or update your bank account , You will have to reach out to us at The Phone Number cannot be changed. E-mail and address can be changed in the profile section of the application.

Using an NFC enabled smartphone and card, it’s possible to receive payments by tapping the card on the back of the NFC enabled smartphones.

Our Call center is available from Monday to Saturday 9:30 A.M. to 6:30 P.M.